Customer service bots resolve client queries such as answering FAQs or following up on a shipment status. These bots should help increase user engagement and satisfaction with their timely answers. Thus, chatbots are important part of conversational commerce strategies of companies. Ada is a virtual agent that helps you create a personalized and automated customer experience using one of the best AI software. People regarded the interactions as lower in quality, less self-disclosed, empathic, and less communicatively competent. Rule-based chatbots, your decision will ultimately come…